Thank you for choosing Vicgo Jewelry]! We’re delighted to offer our exquisite jewelry collection to customers across the USA. Please take a moment to review our shipping policy to understand how we ensure a seamless shopping experience for you.
- Processing Time:
- Orders are typically processed within 2-3 business days from the time of purchase.
- Customized or personalized items may require additional processing time, and customers will be notified accordingly.
- Shipping Methods:
- We offer standard shipping via reputable carriers with tracking information provided.
- Expedited shipping options are available at an additional cost for those who require faster delivery.
- Shipping Rates:
- We offer free standard shipping for orders over $100 within the contiguous USA.
- For orders below $100, standard shipping rates will be calculated based on the delivery address.
- Estimated Delivery Times:
- Standard shipping: Estimated delivery within 3-7 business days from the order processing date.
- Expedited shipping: Estimated delivery within 1-3 business days from the order processing date.
- Order Tracking:
- Upon order processing, customers will receive a tracking number via email to monitor the status and progress of their shipment.
- Shipping Restrictions:
- Currently, we only ship within the USA. We do not offer international shipping.
- Deliveries cannot be made to P.O. boxes; please provide a physical address for accurate delivery.
- Address Accuracy:
- Customers are responsible for providing accurate shipping addresses during checkout. We cannot be held liable for delays or losses resulting from incorrect address information.
- Delays and Incidents:
- While we strive to meet estimated delivery times, unforeseen circumstances like weather, carrier delays, or natural disasters may affect shipping schedules. We appreciate your understanding in such cases.
- Returns Due to Non-Delivery:
- In the rare event that a package is returned to us due to non-delivery (incorrect address, unclaimed, etc.), customers will be responsible for the cost of reshipment.
- Lost or Damaged Packages:
- In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with you and the carrier to resolve the issue and ensure your satisfaction.
We value your business and are committed to delivering a delightful shopping experience. If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer support team at vicgoenterprises@gmail.com. Thank you for choosing Vicgo Jewelry
